Google’s Search Generative Experience (SGE), often referred to as AI Overviews, is transforming how search results appear — and that has major implications for local businesses.
Instead of a simple list of links, Google now generates an AI-powered summary of the most relevant, trustworthy information, pulling from multiple sources to give users quick, accurate answers.
If you run a local business — whether you’re a plumber, physiotherapist, dentist, café owner, or service provider — this shift means one thing:
Your content needs to be clearer, more helpful, and more relevant than ever before.
Below are 8 practical strategies to help your business content show up in AI-generated summaries. These tips are grounded in real SEO signals that Google’s AI is designed to prioritize.
1. Answer Real Local Questions — Directly and Clearly
AI Overviews aim to answer specific user queries. To be featured, your content must offer short, direct, and local answers — especially in Q&A format.
Why this matters:
People search with highly specific local intent:
- “Is there a good chiropractor in Essendon open on Saturdays?”
- “How much does carpet cleaning cost in Cairns?”
What to do:
- Build an FAQ page answering 10–15 common questions about your services, prices, and availability (mention suburbs naturally).
- On blog/service pages, place short 2–3 sentence answers immediately after each heading or question.
- Avoid jargon. Use language your customers use (e.g. “How much does it cost?” vs. “service fee structure”).
Tip: Use tools like AnswerThePublic, Google’s People Also Ask, and your own customer queries to build your question list.
2. Use Natural, Conversational Phrasing
AI-generated results prioritize natural, voice-style queries, not stiff, keyword-stuffed content.
What to do:
- Use long-tail, conversational phrases like:
“Best tax accountant near Newcastle for small business”
“Where to get custom cakes in South Brisbane” - Write as if you’re speaking to someone in-store or on the phone.
- Use contractions and real question formats:
- “What should I look for in a local mechanic?”
- “Can I get same-day service in Geelong?”
Tip: Read your content aloud. If it sounds robotic or overly formal, rewrite it for a more human tone.
3. Build Location-Specific, High-Quality Content
Generic service pages aren’t enough. You need content tailored to specific suburbs and communities.
What to do:
- Create dedicated suburb-level service pages or blog posts.
- Mention nearby landmarks, roads, or issues unique to that area.
- Add reviews or case studies from customers in those suburbs.
Example:
- Instead of “Electrician Melbourne,” create:
“Emergency Electrician Services in Brunswick”
“Installing Ceiling Fans in Preston Homes — What You Need to Know”
Tip: Internally link your suburb pages to your main services to strengthen topical authority.
4. Structure Content for AI Readability
Google’s AI scans content for clear formatting. Structured, well-tagged content improves your chance of inclusion.
What to do:
- Use proper HTML tags:
<h2>for sections,<h3>for sub-sections. - Break large text into 3–4 line paragraphs.
- Use bullet points, bolding, and numbered lists for scannability.
- One question or topic per section.
Tip: Use tools like Surfer SEO or Clearscope to optimize layout and keyword usage.
5. Keep Your Business Info Consistent Across the Web
Google rewards consistency and trust. Inconsistencies in your business listings can prevent your site from appearing in AI Overviews.
What to do:
- Audit your NAP (Name, Address, Phone) across all platforms:
Google Business Profile, Facebook, Yelp, Yellow Pages, etc. - Ensure formatting is exactly the same (e.g. “St” vs. “Street” matters).
- Add LocalBusiness schema to your site for hours, services, and location.
Tip: Use tools like Whitespark or Moz Local to find and fix citation errors.
6. Build Local Authority and Trust
SGE looks for credible, community-rooted content. Businesses that demonstrate local expertise are more likely to be featured.
What to do:
- Regularly post local blog content — tips, events, seasonal advice.
- Highlight local testimonials (include suburb or first name).
- Collaborate with local schools, groups, or charities — and get backlinks.
- Highlight media mentions or features in industry publications.
Tip: Add an “As Featured In” section on your homepage or service page to build trust.
7. Keep Content Fresh and Up-to-Date
Google prefers content that’s recently updated and actively maintained.
What to do:
- Review and update your core service pages at least twice a year.
- Add seasonal updates or timely blog posts (e.g. winter offers, EOFY tips).
- Refresh old blog posts with new info or data.
- Replace outdated testimonials or project examples.
Tip: Add “Last Updated” dates on key pages to show freshness.
8. Test Your Own Search Queries in AI Overviews
The best insights come from using Google like your customers do.
What to do:
- Try voice or typed searches such as:
- “Best dog groomer in Bondi with weekend hours”
- “Affordable dental checkup in Perth for kids”
- “How much does a 3-bedroom house clean cost in Cairns?”
- Study what appears in the AI summary:
- How is the content structured?
- How specific or helpful is it?
- What tone and style is used?
Tip: If a competitor shows up, reverse-engineer their content — then improve it with more helpful, locally relevant information.
Don’t Try to Trick the AI — Just Be the Best Answer
You don’t need to “game” the system. AI Overviews are built to highlight the most helpful, trustworthy, and locally relevant content.
If your site consistently:
- Answers real customer questions
- Uses local, conversational language
- Shows clear expertise and credibility
- Delivers content that’s well-structured and up to date
…you’ll naturally rank in Google’s AI-generated summaries — and win more local traffic as a result.
Need help optimizing your website for AI Overviews?
I can help with local content strategies, SEO audits, and page-level improvements tailored to your business and region. Just reach out!



